Policy Handbook
Welcome to the TopStore eMarket Policy Handbook. This page brings together the key policies that govern how our marketplace operates for customers, vendors, and other users of the platform.
You can either continue reading the policy handbook below or open any individual policy page for the full version.
Quick Policy Links
Terms & Conditions
These Terms & Conditions govern access to and use of TopStore eMarket. They explain the role of the platform, user responsibilities, order handling, payment use, delivery expectations, returns, account rules, and platform enforcement rights.
Read full policy ↗Privacy Policy
Our Privacy Policy explains what personal and transactional information we collect, how we use it, when it may be shared, and the measures we take to protect it while operating the platform and supporting customers and vendors.
Read full policy ↗Vendor Onboarding & Verification Policy
This policy explains what information vendors must provide during registration, how TopStore eMarket reviews and verifies vendor details, and the standards required before and after approval to sell on the platform.
Read full policy ↗Vendor Policy & Seller Agreement
This policy sets out the responsibilities of vendors, including listing accuracy, product quality, packaging, fulfillment standards, compliance with law, commission handling, payout conditions, and enforcement action for non-compliance.
Read full policy ↗Refund & Return Policy
This policy explains when customers may request a return or refund, which items may qualify, who bears return cost depending on the situation, where products must be returned, and how approved refunds are processed.
Read full policy ↗Shipping & Delivery Policy
This policy explains how orders are prepared, shipped, and delivered, including delivery methods, estimated timelines, customer and vendor responsibilities, shipping costs, failed delivery situations, and delivery confirmation.
Read full policy ↗Payment Policy
This policy explains accepted payment methods, secure payment processing, payment confirmation, vendor payout timing, temporary holds, refunds, disputes, and TopStore eMarket’s rights in managing payment-related transactions.
Read full policy ↗Dispute Resolution Policy
This policy explains how complaints, disputes, and transaction concerns are reported, reviewed, mediated, and resolved on the platform, including how evidence may be considered and when external authorities may be involved.
Read full policy ↗Prohibited Products & Activities
This policy identifies products, conduct, and platform activities that are strictly prohibited, including illegal goods, counterfeit items, restricted substances, unsafe products, fraud, misleading conduct, and misuse of platform systems.
Read full policy ↗Full Policy Pages Apply
This handbook is provided as a convenient summary and navigation page. Where a user opens an individual policy page, the full wording of that policy should be read together with this handbook and the other related TopStore eMarket policies.