OUR POLICIES
Why does top store e-market have this policy?
We're committed to providing a secure and fair marketplace for our buyers and sellers. To support this commitment, we've put in place rules and policies that govern our expectations of buyers and sellers, the actions we'll take to keep you safe, and how we'll protect you if something goes wrong.
Behaviors we don’t allow
1.Demanding something not offered in the original listing
Not allowed
- Requesting a shipping service not offered by the seller
- Requesting the seller ship to an address other than what you included in checkout
- Requesting to use a payment method not offered during checkout
- Requesting the seller hold your item so you can pay later
- Requesting a partial refund without returning the item
- Request additional items or services not included in the original listing or asking for a discount
- Finding an item on top store e-market and taking the sale off top store e-market.
Allowed
- Select one of the shipping services offered by the seller when you checkout
- Updating your address in your top store e-market account before you checkout
- Pay for your item through a payment option offered at checkout
- Pay for your item within two days
- Returning an item in accordance with the seller's returns policy
- Purchase items according to the terms included in the original listing
- Finding an item on top store e-market and completing the sale on top store e-market
- Making false claims.
Not allowed
- aiming an item was not received when there is proof of delivery to the address on the Order details page.
- Falsely claiming an item was not as described.
Allowed
- Claiming an item was not received when it has not been delivered by the latest estimated delivery date.
- Misusing returns
- Not allowed
- Returning an item other than the original item received.
- Using or damaging an item and then returning it
- Returning an item with the reason that not as described when it was described accurately.
- Allowed
- Returning the original item that was received in its original condition.
- Returning an item with the reason that it was not as described when it was described inaccurately.
- Misusing top store e-market messaging
- Not allowed
- Sending messages to force or intimidate the other member into something outside of the original agreement.
- Allowed
- Using messages to ask questions to clarify listing descriptions or terms.
- Not paying for items
- Buyers must pay for items within 3 calendar days or the seller can cancel the order.
- Buyers who have excessive unpaid items or canceled orders may have limits imposed on their accounts.
Addition information Acceptable buying practices include adherence to the following policies;
communications: Your communication with sellers via email, top store e-market messages or community discussion boards should comply with our member-to-member contact policy.
Communications: Your communications with sellers via email, top store e-market Messages or Community discussion boards should comply with our member-to-member contact policy.
Contact information: All top store e-market members must keep their account details up to date. We take action when we know that a member has false or missing contact information.
- Using multiple accounts:Registering new accounts or using other existing accounts to avoid buying restrictions or limits or other policy consequences is not allowed. See our Multiple accounts policy for more information
