Contact Us
We’re here to help. Whether you have a question about an order, delivery, returns, seller registration, or general support, the TopStore team is ready to assist you.
Customers and sellers across Zambia can contact us through the details below, and we will do our best to respond as quickly as possible.
Customer Support
For help with orders, deliveries, payments, returns, account access, and general shopping support.
Email:
✉ topstorecustomersupport@gmail.com ↗
Phone / WhatsApp:
💬 0979838587 ↗
Seller Support
For help with seller registration, store approval, product listing, order management, payouts, and vendor account support.
Email:
✉ topstoresellers@gmail.com ↗
Contact / WhatsApp:
💬 0770060612 ↗
Business Enquiries
For partnerships, advertising, collaborations, bulk orders, and other business-related enquiries.
Email:
✉ topstoreofficial@gmail.com ↗
Phone / WhatsApp:
💬 0767779845 ↗
Business Hours
Monday to Saturday: 08:00 – 18:00
Sunday: Closed
Need faster help?
If your message is about an order, please include your order number so our team can assist you more quickly.
FREQUENTLY ASKED QUESTIONS
Yes. Sellers are expected to list products accurately using real images and correct descriptions. If an item delivered is materially different from what was advertised, you can report the issue to Customer support for review under our returns and refund policy.
After placing an order, your order details and confirmation are available in your account and in your order-related notifications. You can also use your order number when contacting support for help with receipts or order confirmation.
If your item is damaged, defective, or materially different from what was ordered, contact TopStore support within the allowed return period stated in our Returns & Refunds policy. Please include your order number, reason for return, and any supporting photos where necessary. Approved returns and refunds are handled according to our review process.
You can register through the Become a Seller page https://topstoreemarket.com/vendor-registration by submitting your store and verification details. Seller applications may be reviewed before approval.
Availability depends on the seller. Some items may be restocked, while others may no longer be available. You can check the product page again later or contact support if you want help confirming availability.
TopStore is built for customers across Zambia. We are starting with stronger delivery operations in Lusaka, while service coverage continues to expand to more locations nationwide. Delivery availability may vary depending on the product, seller, and destination.
TopStore currently supports Airtel Money for eligible orders.
while we are working on MTN MoMo, and Visa to be able to be used on our platform.
Delivery times depend on the seller, your location, and product availability. Orders within Lusaka may be delivered faster, while deliveries outside Lusaka may take longer depending on logistics and route coverage.
You can reach seller support using the contact details provided on the Contact Us page, or contact TopStore support for assistance related to seller registration, onboarding, or account review.
Yes.TopStore uses supported digital payment methods and order-linked checkout processes to help provide a secure shopping experience. Customers should always complete payments only through official TopStore checkout channels.