Behaviors we allow and don’t allow
- Demanding something not offered in the original listing
- Not allowed
- Finding an item on top store e-market and taking the sale off top store e-market.
- Requesting a shipping service not offered by the seller
- Requesting the seller ship to an address other than what you included in checkout
- Requesting to use a payment method not offered during checkout
- Requesting the seller hold your item so you can pay later
- Requesting a partial refund without returning the item
- Request additional items or services not included in the original listing or asking for a discount
- Allowed
- Finding an item on top store e-market and completing the sale on top store e-market
- Select one of the shipping services offered by the seller when you checkout
- Updating your address in your top store e-market account before you checkout
- Pay for your item through a payment option offered at checkout
- Pay for your item within two days
- Returning an item in accordance with the seller's returns policy
- Purchase items according to the terms included in the original listing
- Making false claims
- Not allowed
- Claiming an item was not received when there is proof of delivery to the address on the Order details page
- Falsely claiming an item was not as described.
- Allowed
- Claiming an item was not received when it has not been delivered by the latest estimated delivery date.
- Misusing returns
- Not allowed
- Returning an item other than the original item received.
- Using or damaging an item and then returning it
- Returning an item with the reason that not as described when it was described accurately.
- Allowed
- Returning the original item that was received in its original condition.
- Returning an item with the reason that it was not as described when it was described inaccurately.
- Misusing top store e-market messaging
- Not allowed
- Sending messages to force or intimidate the other member into something outside of the original agreement.
- Allowed
- Using messages to ask questions to clarify listing descriptions or terms.
- Not paying for items
- Buyers must pay for items within 3 calendar days or the seller can cancel the order.
- Buyers who have excessive unpaid items or canceled orders may have limits imposed on their accounts.
Addition information
Acceptable buying practices include adherence to the following policies;
Communication: Your communication with sellers via email, top store e-market messages or community discussion boards should comply with our member-to-member contact policy.
Contact information: All top store e-market members must keep their account details up to date. We take action when we know that a member has false or missing contact information.
Using multiple accounts: Registering new accounts or using other existing accounts to avoid buying restrictions or limits or other policy consequences is not allowed. See our Multiple account policy for more information.
